Code of Ethics

  • To promote good will between the motorist and the industry.

  • To have a sense of personal obligation to each individual customer.

  • To perform high quality repair service at a fair and just price.

  • To employ the best skilled personnel obtainable.

  • To recommend and bid only proper repair procedures and explain to the customer why these procedures are required in properly repairing the vehicle.

  • To use only proven merchandise of high quality distributed by reputable firms.

  • To itemize all parts and adjustments in the price charged for the service rendered.

  • To retain all parts replaced for customer inspection, if so requested.

  • To uphold the high standards of our profession and always seek to correct any and all abuses within the automotive industry.

  • To uphold the integrity of all members.

  • To refrain from advertisement which is false or misleading and likely to confuse or deceive the customer.

  • To maintain a system for fair settlement of any customer's complaint.